Description
Français
Purchase of parts or accessories not covered by the CHU de Québec and the CIUSSS du Centre-Sud-de-l’Île-de-Montréal, installation Raymond-Dewar
Contact customer service at the following companies to purchase an additional sound processor or parts not covered by the CHU de Québec, the McGill University Health Centre (MUHC) and the CIUSSS du Centre-Sud-de-l’Île-de-Montréal, installation Raymond‑Dewar :
Cochlear
www.uhac.ca
customer@cochlear.com (specify that you are a Canadian resident)
Advanced Bionics
www.connecthearing.ca
absupport@connecthearing.ca
customerservice@advancedbionics.com (specify that you are a Canadian resident)
Medel
www.uhac.ca
medel@uhac.ca
Oticon Medical
medicalorders@oticon.ca
The technical support departments at the CHU de Québec, the McGill University Health Centre (MUHC), the CIUSSS du Centre‑Sud-de-l’Île-de-Montréal, installation Raymond-Dewar, and the CIUSSS du Centre-Ouest-de-l’Île-de-Montréal, Lethbridge-Layton-Mackay Rehabilitation Centre also keep the most popular parts and accessories in stock.
Users can also purchase some parts from the Association des implantés cochléaires du Québec.
Purchase of accessories
Waterproof accessory
For N8 and Kanso
For Naida CI and Marvel CI
For Sonnet and Rondo
For Neuro 2
Some cochlear implant companies offer waterproof accessories for sound processors. Users can order them directly from the manufacturers or from their distributors, such as UHAC (for Cochlear and Medel) or Connect Hearing (for Advanced Bionics). Note that disposable zinc-air batteries cannot be used with these devices.
Bicycle or other helmet
Users can contact the Association des Orthésistes et Prothésistes du Québec to have their helmets adapted. Louis Garneau also offers a bicycle helmet modification service for cochlear implant users. However, the helmet must be Louis Garneau brand. This is done at the factory, and the cochlear implant user must be present. Other companies may also offer this service; users should enquire when purchasing a helmet. Note that safety standards no longer apply to helmets that have been modified.
Moisture and dirt protectors
Users can purchase these protectors at www.gearforears.com.
There may be other suppliers that manufacture these types of products; these resources are given as examples only.
Protective headbands
Protective headbands are available for sports or activities that do not usually require wearing a helmet (soccer, etc.). The headband with shell must be custom made. For example, Ortoech in Brossard makes this kind of product. For information:
www.ortoech.com.
Users can also check whether this type of product is available from other companies that manufacture orthopedic devices, or ask the
Association des Orthésistes et Prothésistes du Québec.
Decorative accessories
Some cochlear implant companies offer decorative accessories for sound processors. Users can order them directly from the company. Some of these accessories are also sold at L'Hôtel-Dieu de Québec, the McGill University Health Centre (MUHC) or the CIUSS du Centre-Sud-de-l’Île-de-Montréal, installation Raymond-Dewar.
Skins are available for the majority of sound processors :
You can order them from the following address (for exemple) :
https://www.skinit.com/device-skins/medical-skins.
https://www.hearoes.co.uk/
For the Neuro 2, Naida CI and Neptune sound processors, headpiece skins are available in several colours. Different coloured cover are also available for the Neuro 2, Neptune et Kanso 2 sound processors.